Privacy Policy

This policy applies to all customers of Nithsdale Vets Limited (data controller).

Nithsdale Vets Limited is committed to ensuring your privacy is respected and protected, we may change this policy from time to time. This statement sets out the basis on which any personal data we collect from you or you provide to us, will be processed by us.

What we collect

Nithsdale Vets Limited only collects personal data about you which is relevant to us performing our professional duties.
This can include but is not limited to:

  • Name and title
  • Home/Billing address
  • Email address
  • Phone numbers (home, work, mobile)

Why we need it

We ask for your personal data to assist us with:

  • Pet vaccination reminders
  • Preventive treatment reminders
  • Health checks
  • Appropriate treatment offers
  • Respond to any actions, questions, feedback or queries that you have raised with us.

Where your data is stored

Nithsdale Vets Limited stores your data on our Practice Management System and is only accessed by a Third Party for software support, repair or recovery.

How long we keep it

Nithsdale Vets Limited keep your data for as long as we are providing treatment and services to you.

Your permissions or options to opt out

Nithsdale Vets Limited needs to manage it’s engagement activities properly to provide an effective service as set out in this notice. If you wish to amend your contact preferences please contact 01848 330220 or 01387 253402.

What are your rights

If you at any point believe the information we hold for you is incorrect you can request a copy of all information held by calling 01848 330220 or 01387 253402. If you wish to have your data forgotten please notify us in writing at Nithsdale Vets Limited, 93-94 Drumlanrig Street, Thornhill, DG3 5LU. If you are not satisfied with our responses or believe we are not processing your personal data correctly please contact the Information Commissioner’s Office (ICO).


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent (consult the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers). Please note that some parts of the Site may not function properly with cookies disabled.

Changes to this privacy policy

Nithsdale Vets has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Vet Centre, Dumfries
Martinton Rd,
Dumfries and Galloway

T: 01387 253 402
F: 01387 264 858

Thornhill Surgery
Drumlanrig St,
Dumfries and Galloway

T: 01848 330 220
F: 01848 330 982

Kirkconnel Surgery
Main St,
Dumfries and Galloway

T: 01848 330 220